How should you proceed when receiving a shipment?
All our items leave the warehouse with the packaging in perfect condition.
The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.
How long does Piiong need to prepare and ship my order?
You can see the preparation time for each product next to its availability. The preparation time for most of the products is 24/48. It is even possible for your order to be shipped on the very same day if it only includes products with immediate delivery and it has been paid before midday.
The delivery time will depend on the selected shipping company and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.
What happens after sale incident?
Customer has 48 hours to report possible incidents to Piiong
Order Received , to report incidents after receiving all the packages of your order. You must provide all the required documents as requested. Sending incorrect or inaccurate documents, or not sending them, will invalidate the possibility of any claim and will result in the cancellation of the incident.
How long is the guarantee period?
Offering the highest quality and the best guarantee is our commitment to our customers. All items are guaranteed for a period of two years from the date of delivery, except for refurbished products, which have a 12 month guarantee.
When is the money refunded?
Once the merchandise is received in our warehouses, and after checking the status of the same, we will proceed to the refund of its amount in the Piiong wallet. Keep in mind that the refund process could take several weeks to evaluate the merchandise received.
What happens if you do not collect an order?
When an order is not picked up by the recipient, it is returned to our warehouse. Once it is received in the warehouse, it is managed automatically by the TSS team and is then passed onto the administration department to process the payment.
The order shipment and the return to the warehouse entail transportation expenses, which the company or person who placed the order must pay for. Consequently, you will receive a payment corresponding to the order return minus the two-way delivery expenses.
Keep in mind that the management process can last several weeks.
What is not included in the guarantee?
- Defects caused by negligence, hits, misuse, tampering, wrong voltage or installation, or wear and tear, are not included.
- In the case of computer products, the guarantee does not cover virus removal, software recovery for this reason or hard disk reinstallation after formatting.
The guarantee will be void:
- If any detail of the guarantee or the proof of purchase is modified, altered, or replaced; and/or
- If the identification number or the guaranteed product is tampered with or repaired without prior authorisation by the Technical Service.